Five secrets to outstanding customer service

“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” – Sam M. Walton, CEO Wal-Mart These days, if you’re not competing on customer service, you’re probably competing on price – and that can be a risky proposition, especially Read More >>

7 ways to get your customers to grow your business for you

Are you spending a substantial amount of time, money and effort trying to attract new customers? You may be overlooking the simplest strategy for growth – getting more from your existing customer base. It’s certainly easier to get customers who are already satisfied to buy more. But it’s also more profitable. It has been proven Read More >>

What is good customer service?

Plenty of businesses pride themselves on their ‘great customer service’. Far fewer actually deliver on that promise. So what is good customer service – is it simply making a sale, or is it more?  It’s fairly simple to sell something once, but what brings your customer back to your shop, hotel, hairdressing salon, restaurant or Read More >>